FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS?
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Coffee shouldn't be complicated.
Whether you're wondering which roast to try, how your coffee gets to your door, how subscriptions work, or why there's a donkey on everything...
You're in the right place.
If you still can't find what you're looking for, CONTACT US and we'll help you out.
ABOUT BLACK ASS COFFEE
Black Ass Coffee Company is a veteran-owned coffee company established in 2010, created for people who like bold coffee, early mornings, hard work, and a little attitude.
We make and offer coffee designed to bring serious flavor to your daily routine.
Because we wanted a name with personality.
We're not trying to be another generic coffee company with a forgettable name. Black Ass Coffee is bold, unapologetic, and meant to make you smile while you get your day started.
Black Ass Coffee Company was founded and trademarked in 2010 by Tim and Brandi Morgan.
Yes. Black Ass Coffee Company is veteran owned.
Our commitment to discipline, perseverance, service, and community is part of the foundation of our brand.
Black Ass Coffee Company is located in China Grove, North Carolina 28023, serving China Grove, Rowan County, and surrounding counties.
Bold coffee, hard work, good humor, and giving back.
We believe a coffee company can have personality while still having a purpose.
ABOUT OUR COFFEE
We offer a selection of carefully selected coffees available in different roast styles and formats, including light, medium, and dark roasts, as well as whole bean and ground coffee options.
Browse our coffee collection to find the roast and grind that's right for you.
"Strong" can mean different things depending on whether you're talking about roast level, flavor intensity, or caffeine.
For customers who prefer a bolder, darker flavor profile, Raging Mule is our Dark Roast option.
Our coffee is offered in 12-ounce bags.
Each blend has its own roast profile and flavor characteristics.
Check the individual product pages for the most detailed information about each coffee.
We offer:
Each roast offers a different flavor profile, so there's something for different coffee preferences.
Yes. Selected coffees are available as whole bean or ground coffee.
Availability depends on the individual product.
Our coffees are carefully selected from quality coffee-growing regions and roasted to bring out distinctive flavor in every cup.
For specific origin information, please check the individual product page.
Our coffee is roasted with freshness and flavor in mind. For specific roast and fulfillment information, please refer to the individual product listing.
Keep your coffee sealed in a cool, dry place away from direct sunlight, moisture, and excessive heat.
For the best flavor, avoid leaving the bag open between uses.
For the best experience, follow the freshness and storage guidance provided on your coffee packaging.
ORDERING
Easy.
Then sit back and wait for the good stuff.
Absolutely.
You can add multiple products to your cart before checking out.
It's called being prepared.
Contact us as soon as possible.
Once an order has entered processing or fulfillment, changes may no longer be possible.
If you need to cancel an order, contact us as quickly as possible.
Cancellation eligibility depends on whether the order has already been processed or fulfilled.
Available payment methods are displayed during checkout.
Not necessarily. If guest checkout is enabled, you can place an order without creating an account.
Creating an account may make it easier to manage your orders and account information.
SHIPPING & DELIVERY
Please review our Shipping Policy for the current eligibility requirements, timeframes, and procedures.
Yes. Black Ass Coffee ships orders to customers according to the shipping options available at checkout.
Our standard shipping rate is:
This applies to coffee orders under the free-shipping threshold.
Yes!
Yes. Our current flat shipping rate is $4.50 per bag, so two bags would be $9.00 in shipping, unless the order qualifies for free shipping.
Merchandise currently uses the same $4.50 flat rate.
As our merchandise fulfillment system develops, shipping arrangements may be updated.
Shipping and delivery times depend on the destination, fulfillment process, shipping method selected, and other circumstances.
Your available shipping options and estimated delivery information will be presented during checkout where applicable.
Orders are processed and shipped within five to eight business days according to our current fulfillment schedule.
When tracking is available for your shipment, tracking information will be provided through the order/shipping notification.
Occasionally, carriers experience delays.
If your tracking information shows a delay, first check the carrier's latest update. If you believe there's an issue with your order, contact us and we'll help where we can.
First check around your delivery location and with household members, neighbors, or the carrier if appropriate.
If you still cannot locate it, contact us with your order information so we can help determine the next step.
No.
We currently ship within the United States only and do not offer international shipping at this time.
RETURNS & REFUNDS
Please review our Returns & Refunds Policy for the current eligibility requirements, timeframes, and procedures.
Because coffee is a consumable product, returns may be subject to specific restrictions.
Please contact us before sending anything back.
Take photos of the damaged package/product and contact us as soon as possible with your order number.
We'll review the situation and determine the appropriate resolution.
Contact us with your order number and details of what you received.
We'll help get the issue sorted out.
Contact us as soon as you notice the missing item.
Please include your order number so we can investigate.
If a refund is approved, it will be processed according to our refund policy and returned through the applicable original payment method.
[VIEW REFUND POLICY]
SUBSCRIPTIONS
Yes. Subscription options are available for eligible coffees.
Subscriptions are designed to keep your favorite coffee coming without having to remember to reorder every time.
Choose an eligible coffee and select an available delivery schedule.
Your subscription will automatically renew according to the schedule and terms presented when you subscribe.
Available subscription-management options depend on the subscription program.
Where supported, customers may be able to change their coffee, quantity, or delivery schedule through their subscription account.
Yes, subject to the applicable subscription terms and cancellation timing.
If the subscription program supports skipping orders, you can manage that through your subscription account.
Yes, you can modify your subscription to another eligible coffee.
Subscription savings depend on the delivery frequency selected.
Recommended structure:
Final subscription discounts are subject to the subscription program configuration.
Shipping terms for subscription orders depend on the subscription configuration and applicable shipping policy.
Please review the terms shown when subscribing.
Absolutely.
You don't have to join the herd permanently.
You can purchase eligible coffees as one-time orders.
Choose your coffee, choose your delivery schedule, and we'll keep the coffee coming.
PAYMENTS & SECURITY
Payments are processed through the store's supported payment providers and Shopify checkout infrastructure.
Black Ass Coffee does not need you to send payment information through email, social media, or our contact form.
A payment may be declined because of your card issuer, billing information, available funds, security checks, or other payment-provider requirements.
Try verifying your information or using another available payment method.
If you believe you've been charged more than once, contact us with your order details so the transaction can be reviewed.
Yes, subject to the applicable subscription terms and cancellation timing.
GIFTING
Absolutely.
Coffee makes a pretty good gift for the person who apparently becomes a different human before their first cup.
Enter the recipient's correct shipping information during checkout.
CLIENT NOTE: Only publish this FAQ if gift cards are actually enabled.
If enabled:
Yes. Black Ass Coffee gift cards are available in the denominations offered through our store.
THE BLACK ASS EXPERIENCE
Because apparently one donkey wasn't enough.
The Black Ass donkey is part of the personality and visual identity of the brand.
He's here to remind you that coffee can be serious without taking itself too seriously.
Very.
The name may make you laugh.
The coffee should make you come back.
No.
We want to build a brand around coffee, community, service, and giving back.
🇺🇸 OUR MISSION
Yes.
A portion of proceeds goes toward charitable causes.
Black Ass Coffee currently supports:
Our supported organizations and charitable initiatives will be communicated through our Mission page and official channels.
CLIENT NOTE: Once you give me the exact organizations, I will put their names here. I can't invent them.
A portion of proceeds goes toward charitable efforts.
Black Ass Coffee is a veteran-owned company built around values of service, commitment, perseverance, and giving back.
Supporting charitable causes is part of the company's broader mission to use the business to make a positive difference.
Absolutely. We welcome suggestions and conversations around organizations making a meaningful difference.
COFFEE TRAILER & EVENTS
BRING THE BLACK ASS COFFEE TRAILER TO YOUR EVENT.
YES.
Black Ass Coffee Company operates a coffee trailer serving China Grove, Rowan County, and surrounding areas in North Carolina.
Absolutely!
Our coffee trailer can be booked for events and special occasions.
BOOK YOUR EVENT →
Our trailer may be a great fit for:
We're based in:
We serve China Grove, Rowan County, and surrounding counties.
We serve Rowan County and surrounding counties, generally within a 50-mile range.
Pricing varies based on travel distance, event size, and event type.
We recommend booking as far in advance as possible, especially for weddings, festivals, and larger events. Availability is based on the event date and schedule.
MERCH
Yes! Black Ass Coffee Company merchandise is available through our online store.
Our current merchandise shipping rate is $4.50 flat rate.
Merchandise returns are subject to our store return policy. Please review our Terms and Policies or contact us if you have questions about a merchandise order.
See the current Returns & Refunds Policy for details.
Possibly. Merchandise fulfillment and shipping may change as we work with our Print-on-Demand supplier.
We'll update our shipping information if those arrangements change.
CUSTOMER SUPPORT
You can reach us at:
For event inquiries, use our event booking form.
We do our best to respond to customer inquiries as quickly as possible during our normal business operations.
Include:
That helps us investigate your request faster.
STILL GOT QUESTIONS?
Didn't find your answer?
No problem.
Send us a message and tell us what's going on. We'll do our best to point you in the right direction.