Shipping policy
Last Updated: August 30, 2026
At Black Ass Coffee Company, we want getting your coffee to be as simple as ordering it.
This Shipping Policy explains how we process and deliver orders placed through our website.
SHIPPING RATES
SIMPLE. FLAT. NO BULL.
Standard coffee shipping is $4.50 per bag.
Your available shipping options and final shipping charges will be displayed during checkout before you complete your purchase.
Shipping rates may change in the future if our shipping costs, products, or fulfillment arrangements change.
ORDER PROCESSING
ROASTED TO ORDER.
Our coffee is roasted to order in small batches.
When you place an order and payment is successfully processed, your order enters our fulfillment process.
Coffee is generally roasted within 2–4 business days, with processing commonly taking 2–3 business days during most of the year. Processing may take longer during peak periods and holidays.
Once roasted, coffee is packed and prepared for shipment.
Because every order is created specifically for the customer who placed it, a short processing period is necessary to provide freshly roasted coffee.
DELIVERY TIME
WHEN WILL MY COFFEE GET HERE?
After processing, orders are generally delivered within approximately 5–8 business days, depending on the destination, order size, and shipping carrier.
Because processing and delivery times vary, total order-to-delivery time will depend on when the order is placed, processing volume, destination, carrier, and other circumstances.
Delivery times are estimates and are not guaranteed.
Orders may be shipped using:
- USPS
- UPS
- FedEx
The carrier and shipping method may vary depending on the individual order.
SHIPPING ADDRESS
DOUBLE-CHECK THAT ADDRESS.
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your address carefully before placing your order.
If an order needs to be replaced because an incorrect or incomplete address was provided, the customer may be responsible for the applicable replacement shipping costs.
If you notice an address error immediately after placing your order, contact us as soon as possible at:
We'll do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
TRACKING YOUR ORDER
KNOW WHERE YOUR COFFEE IS.
When tracking information is available, it will be provided through your shipping confirmation.
Please allow some time for tracking information to update after your package has been handed to the carrier.
In some cases, tracking may initially show "pre-shipment" while the order is being prepared or before the carrier has completed its first scan.
Once the package has been handed to the shipping carrier, carrier tracking information and delivery updates are controlled by the carrier.
DELAYED ORDERS
SOMETIMES THE CARRIER HAS A BAD DAY.
We work to process and ship orders as quickly as possible, but delivery may be affected by circumstances outside our reasonable control.
These may include:
- Shipping carrier delays
- Severe weather
- Holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete addresses
- Other circumstances outside our control
If your order appears to be delayed, please check your tracking information first.
If you still need assistance, contact us at blackasscoffee@gmail.com and we'll do our best to help.
LOST OR MISSING PACKAGES
CAN'T FIND YOUR PACKAGE?
If your tracking information shows that your package has been delivered but you cannot locate it:
1. Check around your delivery location.
Look around your porch, mailbox, parcel locker, or other areas where the carrier may have left the package.
2. Check with neighbors or household members.
Someone else may have accepted or moved the package.
3. Wait up to 24 hours.
Occasionally, carriers scan packages as delivered before they are actually received.
4. Contact the shipping carrier.
The carrier may be able to provide additional information about where the package was delivered.
5. Contact us.
If you still cannot locate your package, contact Black Ass Coffee Company and provide your order number and tracking information.
Once a package has been confirmed as delivered, responsibility for the package may transfer to the recipient. Package theft after confirmed delivery is therefore not automatically eligible for a refund or replacement.
We will review individual situations and help determine the appropriate next step.
DAMAGED PACKAGES OR INCORRECT ORDERS
DID YOUR ORDER ARRIVE ROUGH — OR IS SOMETHING WRONG?
Please inspect your order when it arrives.
If your order is:
- Damaged
- Defective
- Incorrect
- Missing an expected product
- The wrong coffee grind
- Otherwise affected by a fulfillment error
please contact us as soon as possible.
Email:
Please include:
- Your order number
- Your name
- A description of the issue
- Photos of the product and packaging when applicable
Please do not send coffee back to us unless we specifically instruct you to do so.
We'll review the issue and determine the appropriate solution.
OUR FULFILLMENT ERRORS
IF WE MESSED UP, WE'LL MAKE IT RIGHT.
Our coffee is custom prepared and handled by people throughout the fulfillment process. Although we work carefully to avoid mistakes, occasional fulfillment errors can happen.
Examples include:
- Wrong grind
- Incorrect product
- Incorrect label
- Other fulfillment errors
If the problem was caused by our fulfillment process, we will work to correct the issue.
Where applicable, replacement coffee and shipping associated with our fulfillment error will be covered, and the replacement may be expedited.
Your fault, you pay. Our fault, we make it right.
CUSTOMER-CAUSED ORDER ERRORS
If an order needs to be replaced because of information or an error provided by the customer, such as an incorrect shipping address or incorrect product selection, the customer is responsible for the applicable replacement costs.
We'll still do our best to get the replacement moving as quickly as possible.
SHIPPING CARRIERS
Orders may be shipped using:
USPS · UPS · FedEx
The carrier and shipping method selected for an order may vary based on the destination, package, cost, and other fulfillment considerations.
EXPEDITED SHIPPING
FRESH COFFEE TAKES A LITTLE TIME.
We do not currently offer expedited shipping.
Because our coffee is roasted to order, total delivery time depends on both the roasting/processing period and the carrier's delivery schedule.
Our goal is to provide freshly roasted coffee rather than create unrealistic delivery promises.
MULTIPLE ITEMS AND SHIPPING
Shipping charges are based on the applicable shipping configuration shown during checkout.
For coffee orders, our coffee is currently offered in 12-ounce bags.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
MERCHANDISE SHIPPING
COFFEE ISN'T THE ONLY THING WE SEND.
Black Ass Coffee Company may offer merchandise in addition to coffee.
Merchandise may be fulfilled separately from coffee and may therefore have different processing, shipping, and delivery times.
Where applicable, merchandise shipping information and charges will be displayed during checkout.
Shipping arrangements for merchandise may change as our fulfillment arrangements develop.
SUBSCRIPTION ORDERS
Subscription orders are subject to the shipping terms and rates presented during the applicable subscription checkout process.
Shipping charges and available options may vary depending on the products and subscription configuration.
INTERNATIONAL SHIPPING
CURRENTLY U.S. ONLY.
We currently do not ship internationally.
Orders are available for delivery within the United States.
QUESTIONS ABOUT SHIPPING?
We're here to help.
If you have a question about your order, delivery, tracking, or shipping, contact us:
Black Ass Coffee Company
📧 blackasscoffee@gmail.com
📞 (704) 467-9523
📍 1042 Brandon Scott Ln
China Grove, NC 28023
United States
BOLD COFFEE. NO BULL.
Thanks for ordering from Black Ass Coffee Company.