Refund policy

Last Updated: August 2026

At Black Ass Coffee Company, we want you to be satisfied with your purchase. Because our coffee is freshly roasted and prepared specifically for each order, coffee and merchandise are handled differently when it comes to returns, refunds, replacements, and exchanges.

If there is ever a problem with your order, please contact us before sending anything back. We'll review the situation and do our best to make it right.

30-DAY MERCHANDISE RETURN POLICY

We offer a 30-day return policy on eligible merchandise.

You have 30 days from the date you receive your merchandise to request a return.

To be eligible for a return, merchandise must:

  • Be unworn and unused
  • Be in the same condition in which you received it
  • Have its original tags attached, where applicable
  • Be in its original packaging, where applicable
  • Include your receipt or other proof of purchase

To request a return, contact us at blackasscoffee@gmail.com before sending anything back.

RETURN ADDRESS

Black Ass Coffee Company
1042 Brandon Scott Ln
China Grove, NC 28023
United States

Please do not send a return without contacting us first. If your return is approved, we'll provide instructions on how and where to send it.

COFFEE & OTHER PERISHABLE PRODUCTS

Because our coffee is a freshly roasted, perishable food product, coffee is not eligible for standard returns or exchanges.

Please do not send coffee back to us unless we specifically instruct you to do so. Returned coffee cannot be resold and must be discarded.

However, if your coffee arrives damaged, defective, incorrect, or there is another issue with your order, please contact us as soon as possible. We'll review the situation and determine the appropriate solution.

SOMETHING WRONG WITH YOUR ORDER?

If there is a problem with your order, contact us at:

Email: blackasscoffee@gmail.com
Phone: (704) 467-9523

When contacting us, please provide:

  • Your order number
  • Your name
  • A description of the issue
  • Photos of the product or packaging, when applicable

This helps us investigate the issue and resolve it as quickly as possible.

IF YOU MADE AN ERROR

If you or your customer provided incorrect information or made an error when placing an order, the cost of correcting that issue is the customer's responsibility.

Examples include:

  • Selecting the wrong coffee
  • Selecting the wrong grind
  • Entering an incorrect shipping address
  • Providing incorrect product or order information
  • Other customer-created order errors

If a replacement is necessary, a new order will need to be placed.

We'll do our best to help expedite the replacement where possible.

IF WE MADE AN ERROR

We're human, and occasionally mistakes happen.

Our fulfillment process involves people at multiple stages, so an occasional fulfillment error can occur.

Examples include:

  • Wrong coffee grind
  • Wrong label
  • Incorrect product
  • Another fulfillment error on our part

If Black Ass Coffee Company or our fulfillment partner made the error, we'll make it right.

When applicable, the replacement coffee and shipping will be covered, and the replacement order may be expedited.

If we made the mistake, you shouldn't have to pay to correct it.

SHIPPING & DELIVERY ISSUES

Sometimes an order may experience a problem caused by the shipping carrier or circumstances outside the control of both you and Black Ass Coffee Company.

Examples include:

  • Damage during shipping
  • Carrier-related delays or problems
  • Lost packages
  • Package theft
  • A package being marked as delivered but not received
  • Other unusual delivery issues

If this happens, contact us before taking action whenever possible.

We'll review the situation and determine the appropriate next step. Depending on the circumstances, we may recommend filing a claim with the carrier or arrange a replacement.

For qualifying carrier-related or other issues where neither the customer nor Black Ass Coffee Company is responsible, the applicable replacement costs may be shared according to our fulfillment arrangements.

PACKAGE MARKED "DELIVERED" BUT NOT RECEIVED

If your tracking information says your package was delivered but you cannot find it:

1. Check nearby

Check your:

  • Porch or front door
  • Mailbox
  • Parcel locker
  • Garage or other delivery areas

Also check with neighbors or anyone who may have accepted the package for you.

2. Wait 24 hours

Occasionally, carriers scan packages as delivered before they are actually received.

3. Contact the carrier

Contact the applicable carrier — USPS, UPS, FedEx, or another carrier shown in your tracking information — to request additional delivery information.

4. Contact us

If you still cannot locate your package, contact us with your order number and tracking information.

We'll help you determine the best next step.

Please note: Once a carrier confirms that a package has been delivered, responsibility for the package may transfer to the recipient. Replacement or refund decisions for confirmed deliveries are handled according to the circumstances of the individual order.

NON-RETURNABLE MERCHANDISE

Certain merchandise may not be eligible for return, including:

  • Custom or personalized products
  • Gift cards
  • Sale or clearance items where specifically identified as final sale
  • Merchandise that has been worn or used
  • Merchandise that has been damaged or altered after delivery
  • Merchandise that does not meet the conditions of our 30-day return policy

If you're unsure whether an item qualifies for a return, contact us before sending it back.

EXCHANGES

If you need a different size, style, or other merchandise item, contact us at blackasscoffee@gmail.com.

Where an exchange is available, we'll provide instructions for completing the exchange.

Coffee is not eligible for ordinary exchanges because it is a freshly roasted, perishable food product. If you receive incorrect or defective coffee, please contact us so we can determine the appropriate replacement or resolution.

RETURN SHIPPING

For approved merchandise returns that are not the result of an error on our part, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, contact us before returning it. We'll determine the appropriate return, replacement, or shipping instructions based on the circumstances.

SHIPPING INFORMATION

U.S. SHIPPING

Standard coffee shipping is $4.50 per bag.

Orders of $75 or more qualify for free shipping.

Merchandise currently follows the same $4.50 flat-rate shipping structure.

Shipping charges and applicable options will be reflected during checkout.

DELIVERY TIME

Orders are generally delivered within 5–8 business days after shipment, depending on the destination and carrier.

You'll receive tracking information when available.

Please remember that delivery estimates are estimates, not guaranteed delivery dates. Actual delivery times may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • Destination
  • Other circumstances outside our control

Because our coffee is roasted to order, the production process takes time before an order ships. This allows us to provide freshly roasted coffee rather than coffee that has been sitting in inventory.

INTERNATIONAL SHIPPING

We currently do not ship internationally.

Orders are available for delivery within the United States.

CHANGES TO ORDERS

If you need to change an order, contact us as soon as possible at:

blackasscoffeecompany@gmail.com

Once an order has entered fulfillment or has already been fulfilled, changes may no longer be possible.

Before completing your purchase, please carefully check your:

  • Shipping address
  • Coffee selection
  • Grind selection
  • Quantity
  • Other order details

REFUNDS

Once an approved merchandise return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.

For coffee order problems, refunds or replacements will be handled according to the circumstances of the order and the applicable fulfillment policy.

IMPORTANT: DO NOT RETURN COFFEE

Please do not send coffee back to us unless we specifically instruct you to do so.

Coffee is roasted and prepared specifically for the customer ordering it. Returned coffee cannot be resold and must be discarded.

If there is a problem with your coffee, contact us first and we'll help you determine what to do.

QUESTIONS ABOUT RETURNS, REFUNDS, OR YOUR ORDER?

We're here to help.

Black Ass Coffee Company
Veteran Owned · Established 2010

📧 blackasscoffee@gmail.com
📞 (704) 467-9523

📍 1042 Brandon Scott Ln
China Grove, NC 28023
United States

BOLD COFFEE. NO BULL.